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After-sales service management system
122 Warranty Plan: Offer 12 months (one year) or 2000 hours of vehicle warranty coverage.
321 Butler Service: 3 times of equipment maintenance and inspection， 2 times of technical training， and 1 time of inspection report.
2471 Diagnostic Service： Domestic 24-hour arrival at the site， 7 hours to determine the fault， and 1 day to resume production.
Zhonghong provides full protection, ensuring the stability and safety of the equipment.
Zhonghong Heavy Machinery is a leading enterprise in underground mining equipment technology. It focuses on researching and manufacturing four product systems: underground loaders, mining trucks, rock drilling trolleys, and service vehicles. It is committed to providing safe, reliable, and efficient mining equipment and excellent services to global underground mines, helping mines improve mining production efficiency, reduce the operating costs of equipment throughout its lifecycle, and achieve sustainable productivity.
Our after-sales service team has been carefully selected and professionally trained, possessing exquisite and solid skills and rich experience. Adhering to the service concept of providing systematic, high-quality, and efficient value-added services, we offer customers 24/7 customized services and technical support. We are always online, responding quickly, to ensure that customers' equipment can be restored to working condition in the shortest time, using facts to fulfill the service commitment of "efficient after-sales, quality wins trust".
After-sales station service
To achieve local service and rapid response, after-sales service stations are reasonably distributed globally. Each station is equipped with 1 to 5 after-sales service personnel, who are familiar with local customer needs and equipment usage environments, and can provide on-site services within 300 kilometers within 24 hours and within 100 kilometers within 8 hours.
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All three types of spare parts are available
To ensure the timely supply of equipment maintenance spare parts and reduce equipment downtime, our company has established a complete spare parts inventory management and supply system. We respond within 12 hours after receiving the service application form, ship the goods within 24 hours, and choose safe and reliable transportation methods to ensure the timeliness of spare parts transportation.
Professional technical training
In order to better understand and utilize the company's products, the company has developed a systematic and comprehensive technical training program for the equipment purchased by customers. A group of professional personnel for equipment operation, daily maintenance, fault diagnosis, and troubleshooting have been trained for the majority of cooperative customers.
